To help you plan your stay with confidence, we have outlined our reservation policies below. These guidelines include important information about booking confirmations, payment requirements, modifications, cancellations, and refunds. We encourage you to review these policies before making your reservation.

AT A GLANCE

50% DEPOSIT

‍ Required to confirm your reservation.

CONFIRMATION & PAYMENT

• Please review your reservation details carefully before making any payment.

• A 50% deposit of the total reservation amount is required to confirm your booking.

• The remaining balance is payable upon check-in.

• Guests are welcome to pay the full reservation amount at any time.

• Reservations made within 7 days of arrival require full payment at the time of confirmation and are subject to availability.

• By submitting a deposit or full payment, you acknowledge that you have read and agree to our Reservation, Payment, Modification, and Cancellation Policies.

Please Note: Use your Reservation Number as the payment reference and include it in any correspondence regarding your booking.

PAYMENT METHODS

PayPal: Use your PayPal account or pay securely with your Visa, Mastercard, or other accepted debit or credit card through PayPal. Visit the Reservation section of our website to complete your payment.

PayPal Email: reservas@explorelatarde.com

Credit Cards: We accept Visa and Mastercard for payments made upon check-in.

Bank Transfer: We accept both local and international bank transfers. Our bank account details will be provided with your reservation confirmation. For international transfers, we recommend using Wise, where available, as a secure and cost-effective payment option.

Cash: Cash payments are welcome and are our preferred payment method upon check-in.

Please Note: All payments are made to PROYECTO ECOTURÍSTICO LA TARDE S.A.

To help cover payment processing costs, a 2.5% processing fee applies to all electronic payment methods, including PayPal, credit cards, and bank transfers. Cash payments are not subject to this fee.

We appreciate your understanding and thank you for supporting our small, family-owned eco lodge and our conservation efforts.

‍ MODIFICATIONS

• Reservation changes may be requested at least 15 days prior to the arrival date and are subject to availability. Please contact us by email to request any changes to your reservation.

• In the event of force majeure, including natural disasters, emergencies, or other circumstances beyond our control, Ecoturístico La Tarde reserves the right to modify reservations or suspend operations when necessary. In such cases, guests may choose to reschedule their stay or receive a full refund of any payments made.

• Ecoturístico La Tarde is not responsible for any additional expenses or losses incurred as a result of modifications due to circumstances beyond our control, including transportation, accommodation, or other travel-related costs.

CANCELLATIONS

• Cancellation requests must be submitted by email or WhatsApp.

• Cancellations made 30 days or more before the arrival date will receive a full refund of the deposit paid.

• Cancellations made 15 to 29 days before the arrival date will receive a 50% refund of the deposit paid.

• Cancellations made 14 days or less before the arrival date are non-refundable.

• Reservations that were paid in full at the time of booking are subject to the same cancellation policy. Any applicable refund will be calculated according to the cancellation periods above.

• In exceptional circumstances, including force majeure, Ecoturístico La Tarde will review each case individually. Whenever possible, we will prioritize rescheduling your stay as the preferred solution.

REFUNDS 

• International refunds will be processed through PayPal only.

• Approved refunds will be processed within 15 days from the date the refund request is confirmed.

• Once any accommodation, tour, or other services have been provided, refunds cannot be issued.

QUESTIONS?

If you have any questions regarding these policies, please feel free to contact us before making your reservation. We will be happy to assist you.